Security
How we keep your documents, who processes them, and for how long. Each point below comes from our Privacy Policy and our Terms of Service.
Deleted on schedule
We delete each upload and its translation automatically when its window closes. You do not have to ask.
Kept up to 30 days after the translation finishes, then deleted.
A plan may set a shorter window, and the shorter window always applies.
Closing your account erases them at once, except the records the law requires us to keep.
The window of each plan loads with the price list.
No training on your documents
We do not use your documents to train our models or anyone else’s. The providers that translate for us work under terms that forbid training on your content.
Your translation memory stays yours
The memory that keeps your terms consistent belongs to your organization. No other customer’s translation uses it.
Two-step sign-in
Anyone can protect their sign-in with an authenticator app, with single-use recovery codes for a lost phone.
What our staff can see
Our staff can see account details, usage, and the format, language and size of each job. They cannot see your documents, your translations or their file names. We record each visit to your account: who, when and why.
How we protect it
Encryption in transit, hashed passwords, access control with the least privilege, and a separate translation memory for each customer. Your card goes to Stripe, and we never store its number.
Export and erase
Download everything we hold about your account in one file, or close the account and erase it. Both are in your account settings, and neither needs a request to us.
For any other request, write to support@tranly.co. We answer a verified request within 15 days.
Where your data is processed
We operate from Brazil. The servers of the service, and each sub-processor below, are in the country shown in its row. Each transfer out of the country uses the safeguards the law recognizes, such as standard contractual clauses.
Sub-processors
The companies that help us run the service. Each one works only for the purpose in its row.
- Quave OneHosting: the servers of the service, and the queue a document waits inUnited States
- MongoDB AtlasDatabase hostingUnited States
- OpenAI / Anthropic / GoogleTranslation of the document’s textUnited States
- MailgunOur email: password resets, confirmations, invitations and notices. It never receives a document.United States
- StripePaymentsUnited States
- Amazon Web ServicesReading scanned pagesNot in use today: we read scanned pages on our own servers.United States
- SentryCrash reports. It never receives a document or a translation.Only while crash reporting is on.United States
- Google AdsMeasuring our advertising. It receives only the click identifier, the time of the first payment and the plan’s list price.Only for an account that came from its advertisement, when that account first pays.United States
- OpenAI (ChatGPT Ads)Measuring our advertising. It receives only the click identifier, the time of the first payment and the plan’s list price.Only for an account that came from its advertisement, when that account first pays.United States
Who we are
The service is operated by:
ISAQUE SILVA CHAVES LTDACNPJ 53.961.212/0001-00
Rua dos Guaicanas, 426, Vila Costa e Silva
Campinas — SP, CEP 13081-020
The full text
The Privacy Policy and the Terms of Service are the documents you agree to. This page repeats them. It does not replace them.
Questions about security or privacy: support@tranly.co